Snapshot
Shiftly vs RosterBee, for account executives (default audience). Q3 2026: 18 deals, won 11, lost 7; win rate = 11 / 18 = 61.1%. Oldest fact 2026-10-20; recheck by 2027-01-18 (oldest + 90 days).
| Shiftly | RosterBee | |
|---|---|---|
| Price per employee per month | $3, tip pooling included | $2.50 Basic; tip pooling only on Pro at $4 |
| POS | Toast, Square | Square, Clover (Toast not listed) |
| Support | 24/7 chat | Email, weekdays 8 to 6 ET |
| G2 | 4.7 from 520 reviews | 4.5 from 1,100 reviews |
Where we win
- Toast. Shiftly integrates with Toast; RosterBee lists Square and Clover only. Top won reason: 6 of 11 wins.
- Tip pooling. Included at $3; RosterBee puts it on Pro at $4, so $4 - $3 = $1 less per employee per month. 4 of 11 wins.
- Support hours. 24/7 chat versus weekday email. 1 of 11 wins.
- G2 rating. 4.7 versus 4.5.
Where they win
- Base price. Basic is $3 - $2.50 = $0.50 less per employee per month for buyers who skip tip pooling. Top lost reason: 5 of 7 losses.
- Clover. RosterBee integrates with Clover; Clover is not in Shiftly's facts. 2 of 7 losses.
- Review volume. 1,100 G2 reviews versus 520.
Landmine questions
- "Which POS do you run today?" (Toast)
- "Do you pool tips, and how do you split them now?" (tip pooling at $3)
- "When do managers need help: weekdays, nights or weekends?" (24/7 chat)
- "Do managers approve shift swaps from their phone?" (phone approval)
Objection responses
| Objection | Response | Facts used |
|---|---|---|
| "RosterBee is cheaper." | "On Basic, by $0.50 per employee. Tip pooling is on their Pro at $4; Shiftly includes it at $3. Do you pool tips?" | Pricing, both sides |
| "We're on Clover." | "Shiftly integrates with Toast and Square, not Clover today. Is a POS change planned?" | Integrations |
| "They have more reviews." | "They do. Shiftly is 4.7 on G2 from 520 reviews. Which matters more to you, volume or rating?" | G2 |
Fact table
| Fact | Source | Date checked |
|---|---|---|
| RosterBee Basic $2.50 per employee per month; tip pooling only on Pro at $4 | https://rosterbee.example/pricing | 2026-10-20 |
| RosterBee integrations: Square, Clover; Toast not listed | RosterBee integrations page (URL not supplied) | 2026-10-20 |
| RosterBee support: email, weekdays 8 to 6 ET | RosterBee support page (URL not supplied) | 2026-10-20 |
| RosterBee G2: 4.5 from 1,100 reviews | G2 page (URL not supplied) | 2026-10-21 |
| Shiftly facts | Your input | As supplied |
| Win/loss breakdown | Your Q3 2026 notes | As supplied |
Win and loss reasons, per reason first:
| Reason | Count | Share |
|---|---|---|
| Won: Toast integration | 6 | 6 / 11 = 54.5% of wins |
| Won: tip pooling included | 4 | 4 / 11 = 36.4% of wins |
| Won: support hours | 1 | 1 / 11 = 9.1% of wins |
| Lost: lower base price | 5 | 5 / 7 = 71.4% of losses |
| Lost: already on Clover | 2 | 2 / 7 = 28.6% of losses |
Checks: 6 + 4 + 1 = 11 wins, and 5 + 2 = 7 losses, which match your totals.
Unverified claims
None. Every RosterBee fact has a source and date; three sources lack a URL.
Needs your decision
- Product marketing reviews the card before reps use it.
- Add URLs for the integrations, support and G2 sources.
- Keep the card internal unless approved.
Body word count: 359 of 450 (excludes the Fact table section, headings and this line)