Case study draft: Harbor Freight Movers and RouteJet
Status: draft for internal review. The customer approved being named (per your input). Every quote and number must still be approved by the customer before publishing. Source: interview notes and confirmed metrics you provided (fictional test data).
Source key (the notes have no line numbers, so lines are numbered in the order given): - N1: Dana (ops lead): "Before, I built every schedule in a spreadsheet at 6am." - N2: Dana: "We tried two other tools, both needed a consultant to set up." - N3: Dana: "With RouteJet the drivers see the route on their phone, so the calls stopped." - M1: confirmed metric: dispatch time per day from 3 hours to 45 minutes.
Attribution: the notes give only "Ops lead Dana". The draft uses "Dana, Ops lead" and asks for the full name and title below.
1. Draft case study
Harbor Freight Movers cut daily dispatch time from 3 hours to 45 minutes with RouteJet
At a glance - Company: Harbor Freight Movers, a moving company with 40 staff - Product: RouteJet scheduling - Result: dispatch time per day went from 3 hours to 45 minutes (confirmed by the customer)
Challenge Scheduling at Harbor Freight Movers was a manual, early morning job. "Before, I built every schedule in a spreadsheet at 6am," says Dana, the company's ops lead (N1). The team had looked for a better way: "We tried two other tools, both needed a consultant to set up" (N2).
Solution Harbor Freight Movers moved its scheduling to RouteJet. With RouteJet, drivers see their route on their phone (N3).
[Gap: the interview does not say why they chose RouteJet over the other tools. See open question 2.]
[Gap: the interview does not describe the rollout. See open question 3.]
Results Daily dispatch time dropped from 3 hours to 45 minutes (M1). Dana also describes a change for the dispatch team: "With RouteJet the drivers see the route on their phone, so the calls stopped" (N3).
Quote block
"With RouteJet the drivers see the route on their phone, so the calls stopped." Dana, Ops lead, Harbor Freight Movers
2. Approval table
| # | Claim in draft | Exact wording | Source | Status |
|---|---|---|---|---|
| 1 | Company name may be used | "Harbor Freight Movers" | Your input: approved being named | Customer to reconfirm in writing |
| 2 | Industry and size | "moving company with 40 staff" | Your input (customer details) | Customer to approve |
| 3 | Product used | "RouteJet scheduling" | Your input | Customer to approve |
| 4 | Headline and result | "dispatch time per day from 3 hours to 45 minutes" | M1, confirmed metric | Customer to approve wording |
| 5 | Quote | "Before, I built every schedule in a spreadsheet at 6am." | N1 | Customer to approve |
| 6 | Quote | "We tried two other tools, both needed a consultant to set up." | N2 | Customer to approve |
| 7 | Quote (also used in quote block) | "With RouteJet the drivers see the route on their phone, so the calls stopped." | N3 | Customer to approve |
| 8 | Attribution | "Dana, Ops lead" | Interview notes | Customer to approve; surname and exact title missing |
| 9 | Derived figure, not in draft | "45 minutes a day instead of 3 hours" could also be written as "75 percent less dispatch time" ((180 - 45) / 180 = 75%) | Derived from M1 | Derived, needs customer approval; only use if they approve |
No unmatched claims: every number and quote in the draft maps to your input. The derived figure in row 9 is not in the draft.
3. Open questions for the customer
- What is Dana's full name and exact job title, and may we use them?
- Why did you choose RouteJet over the two other tools you tried?
- How did rollout go: how long did setup take, and did you need outside help?
- "The calls stopped": which calls (drivers calling dispatch for directions or updates)? Is there a number you can confirm, such as calls per day before and after?
- Over what period was the drop from 3 hours to 45 minutes measured?
- Do you have any other results you can confirm, for example on-time arrivals or driver hours?
- May we use your logo?
Needs your decision
- Approve this draft before it is sent to Harbor Freight Movers (nothing has been sent).
- Customer must approve all quotes, numbers and naming before anything is published.