I can sort these reviews and prepare reports for any that break Google's policies, but I need a few things first, and two parts of the request I can't do as asked.
- The reviews (required): for each of the 5, the reviewer name as shown, date, stars and full text. Why: I judge each review on its own text.
- What you know about each (required): for example "account links to a competitor's page" or "no record of this customer". Why: Google removes only reviews that violate its policies, not reviews we disagree with, so each report needs a policy basis. I can't call a review fake or say who wrote it unless you have facts showing it.
- Who should sign replies (optional). Default: the business name.
What I can't do as asked: - "Removed today": Google reviews reports itself, so I can't promise removal or a date. I can have reports ready for your approval as soon as I have the reviews. - "Reply telling them we know who they are": accusing named people in public is risky if we can't show it. I'll draft calm replies built only on your facts instead, for your approval.
Nothing is reported or posted without your OK on each review.