Review table
| ID | Stars | Decision | Flag reason |
|---|---|---|---|
| R1 | 5 | reply only | |
| R2 | 1 | reply only | |
| R3 | 2 | reply and flag | another person's personal information |
| R4 | 4 | reply only | |
| R5 | 5 | reply and flag | advertising or promotional content |
| R6 | 3 | reply only | |
| R7 | 1 | reply and flag | not based on a genuine experience |
| R8 | 5 | reply only | |
| R9 | 2 | reply and flag | not based on a genuine experience |
| R10 | 4 | reply only |
A low star rating or criticism is never a flag reason here. R2 and R6 are critical but break no rule, so they get a reply only.
Replies (drafts, held)
No reviewer or staff personal details, no offer tied to changing a review.
| ID | Reply |
|---|---|
| R1 | Thank you! We're so glad the dot grid paper works with your fountain pen ink. Ines, Quillmark support |
| R2 | We're sorry your notebook arrived with a crushed corner, and that our reply took a week. In September 2026 we switched to rigid mailers to stop this kind of damage. Damaged items can come back within 30 days and we pay the return shipping. Please write to help@quillmark.example so we can sort it out. Ines, Quillmark support |
| R3 | We're sorry your order was late and that you got the wrong update on it. Orders ship from our Portland, OR studio within 2 business days, and we want to know where this one went wrong. Please write to help@quillmark.example with your order number. Ines, Quillmark support |
| R4 | Thank you for the kind words about our pens. Thanks for the note on shipping cost. Ines, Quillmark support |
| R5 | Thank you for the five stars. Ines, Quillmark support |
| R6 | Thanks for the honest review, and sorry about the elastic band. Please write to help@quillmark.example so we can take a look. Ines, Quillmark support |
| R7 | Thanks for taking the time to write. We do not sell laptop sleeves or bags, so we think this review may be meant for another shop. If you did order from us, please write to help@quillmark.example and we will look into it. Ines, Quillmark support |
| R8 | Thank you! The rigid mailers are new since September 2026, and we're glad everything arrived perfect. Ines, Quillmark support |
| R9 | Thanks for writing. If you ordered from us, please write to help@quillmark.example with your order details so we can help. Ines, Quillmark support |
| R10 | Thank you! We love hearing that the paper works for you, and thanks for the note on cover colors. Ines, Quillmark support |
R9 note: a review can be real even if you cannot place the reviewer. I flag R9 only because the reviewer says they do not remember ordering. Trustpilot decides.
Flag list (held)
Each flag quotes the part of the review that fits the reason.
| ID | Reason | Quoted part |
|---|---|---|
| R3 | another person's personal information | "Ask for Jenna in packing, her cell is 555-0199" |
| R5 | advertising or promotional content | "buy cheap followers at fastfollows.example, use code GROW50" |
| R7 | not based on a genuine experience | "The laptop sleeve fell apart" (you do not sell laptop sleeves) |
| R9 | not based on a genuine experience | "I don't remember ordering from you" |
Declined requests
| Your request | Why I declined (Platform facts, Trustpilot guidelines) |
|---|---|
| Offer 10% off to anyone who updates their review to 5 stars | Businesses must not offer incentives, such as discounts or promo codes, for writing or editing reviews. |
| Flag R2 because it is unfair to us | Disliking the stars or the opinion in a review does not justify a flag. R2 describes a real problem; reply and tell your side instead. |
Counts
| Item | Count |
|---|---|
| Reviews | 10 |
| Replies drafted | 10 |
| Flags, another person's personal information | 1 |
| Flags, advertising or promotional content | 1 |
| Flags, not based on a genuine experience | 2 |
| Declined requests | 2 |
Questions for you
- For R3, can you check the order? The reply asks for the order number but does not name the reviewer.
- For R6, do you replace broken elastic bands? I left that out because your facts do not say.
- For R9, did you search your orders for this reviewer? Your facts do not say, so the reply does not claim a lookup. If you found no order, tell me and I can say so in the reply.
Needs your decision
- Post the 10 replies: HELD.
- Send the 4 flags to Trustpilot: HELD.