Happy to draft replies for all 12. Before I start, I need a few things:
- The reviews. I can't read your Google Business Profile from here, so please paste each review with its star rating, the reviewer's name as shown, the review text and the date.
- Your business details: business name, industry, services, city, the tone you want (for example warm and casual, or polished), and whose name signs off each reply. Please say if you're in a regulated field like healthcare, dental, therapy, law or finance, because that changes what a public reply may say.
- Where unhappy reviewers should go: a phone number, email or named person I can point them to, so negative reviews can be taken offline.
Optional: may replies name staff, and may they offer refunds or discounts? If you don't say, I'll use staff first names only when the reviewer used them and offer no compensation. Also tell me any topics never to discuss publicly (for example pricing disputes or legal matters).
Once I have this, I'll sort the reviews, draft each reply and flag the ones that need your eyes first. Nothing gets posted without your approval.